Returns and Warranty Policy
The Best Products in the Business Have the Best Warranties in the Business.
At Chimera, we pride ourselves on providing our customers with the lighting solutions they need, and the high quality they demand. We also provide you with the best warranty coverage in the industry.
- Our Lightbanks, Speed Rings and Light Control Accessories come with a limited 5-year warranty against manufacturing defects in materials, workmanship and color stability.
- If our products are not fully operational out of the box or if they fail to perform within the product’s specified length of time* from the date of purchase, return it for repair or replacement at no charge.
- Our warranty doesn’t cover damage caused by accidents, improper care or use, or the natural deterioration of materials over an extended period of abnormal use.
Our Return Policy is simple, fair and sensible.
- All returns must have a Return Authorization number and be accompanied by a copy of the original packing slip or invoice.
- Call 888-444-1812, ext. 109 for a Return Authorization Number.
- Goods returned within 30 days from date of delivery will not be subject to a restocking charge, provided they are in new condition.
- Goods returned after 30 days but within 180 days are subject to a 25% restocking charge.
- No goods will be accepted for return after 180 days.
- Fabric and custom products can’t be returned.
*Lightbanks, Lanterns, Speed Rings, Support, and Grip – Five-Year Warranty
*Lights – #9830, Birdcage™, and Triolet™– One-Year Warranty
NOTE: Rental Houses receive a limited 1-year warranty against manufacturing defects in materials, workmanship and color stability.