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Returns and Warranty Policy
CHIMERA RETURN POLICY
- All returns must have a Return Authorization number and be accompanied by a copy of the original packing slip or invoice. Please call 888-444-1812 ext. 109 for a Return Authorization Number.
- Goods returned within 30 days from date of delivery will not be subject to a restocking charge provided they are in new condition.
- Goods returned after 30 days but within 180 days are subject to a 25% restocking charge.
- No goods will be accepted for return after 180 days.
- No returns on fabric or custom products.
WARRANTY
At CHIMERA, we stand behind our Lightbanks, Speed Rings, and Light Control Accessories, with a limited 5-year warranty against manufacturing defects in materials, workmanship, and color stability. If our products are not fully operational out of the box or if they fail to perform within * years from the date of purchase, return it for repair or replacement at no charge. Of course, CHIMERA's warranty cannot cover damage caused by accidents, improper care or use, or the natural deterioration of materials over an extended period of abnormal use. This warranty can not be extended to expendables such as light bulbs and to certain OEM products.
*Lightbanks, Lanterns, Speed Rings, Support, and Grip – 5 Years
*Lights – #9830, BirdcageTM, and TrioletTM– 1 Year
NOTE: Rental Houses receive a limited 1-year warranty against manufacturing defects in materials, workmanship, and color stability.
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