I need a few replacement rods for an original Litepanel 1×1

The part you are looking for is #4016.  http://chimeralighting.com/shop/?item=34804

They are available off of our website.

I need the aluminum collar / ring that fits inside a speed ring for a Broncolor pulso head. I’m hoping you sell them?

That replacement part # is 20902000. You can get that directly from us. Do you need any replacement screws or washers?

Contact us Here

We purchased a Chimera Speed Ring and it broke during normal studio use. Is there a warranty for these or a repair program?

Sorry to hear that your speed ring broke. It is a rare occurrence but it can happen.
Please send us a photo of the break. 

One of the Rods / Poles on my softbox is missing, How can I get a replacement for that rod?

You can get the Rod replacement at our Shop

Replacement Parts

Chimera makes it easy to order the replacement parts you need. If you need a replacement part or additional information, don’t hesitate to contact us. Chimera stands by our products, we have replacement parts available for the majority of our products. Please call 888-444-1812 and our support team will be more than happen to assist you. You can also browse the accessories tab on our website and navigate to parts.

Assembly and Takedown

MAKING IT AS SIMPLE AS POSSIBLE FOR YOU.

At Chimera, we know how important it is for you to be able to set up, use and break down your equipment quickly and easily—whether you’re in the studio or on location. That’s why we’ve designed our complete line of Chimera products and accessories with simplicity in mind.

RECTANGULAR LIGHTBANK SETUP

Insert the Poles into Sleeves. Match the size of the end of the poles to the holes in the pole blocks of your Speed Ring. Then insert the opposite end of each pole into the pole sleeve openings at the rear of each corner of your Lightbank. Grasp the pole sleeve to keep it straight as you slide the pole fully through the sleeve to the end. Note: Some poles have identical sized ends so it does not matter which end of the pole goes into the sleeve. Other poles have different sized ends and it is important to match them for size to the Speed Ring pole block holes.

Insert the Optional Diffusion Baffle Inside the Lightbank. Attach the diffusion baffle to the Velcro™ tabs located next to the pole sleeves inside the Lightbank a few inches from the front opening. Tabs will align properly if CHIMERA label on baffle is facing the front of the Lightbank.

Mount the Lightbank on Speed Ring. Determine which direction the Lightbank will be oriented, horizontally or vertically, in relation to the light fixture, subject, etc., (Rotating Rings may be mounted either way of course). If you are using a patented CHIMERA Quick Release™ ring, make sure the pole blocks are in the locked position.Begin with the poles at the top for the top of the ring. Insert the poles, one at a time, into the holes at the corners of the Speed Ring. Make sure the poles are fully inserted into the holes. Poles will become increasingly stiff as you move from one pole to the next. Flex poles as necessary so they slip into holes easier. Gripping the pole diagonally opposite from the pole you are inserting will provide extra leverage.

Installing Front Screen (“PLUS” and “PLUS ONE” BANKS ONLY). Make sure the, CHIMERA label is facing towards the front of the Lightbank. Attach the screen to the Lightbank by aligning the back edge of the Velcro® hook strip on the front screen with the back edge of the Velcro® loop strip on the Lightbank. When installed properly, part of the Lightbank’s loop strip is visible in the Lightbank’s recess, just to the front of the front screen.

LIGHTBANK TAKE DOWN

Cooling. Provide adequate ventilation for your equipment. Use the lighting instrument’s internal cooling fan if available. When using continuous light sources, keep the top flap open as much as possible. Use upper and lower vents to cool Quartz and Daylight Banks. Always allow the Lightbank to cool before disassembling and placing in storage.

Removing the Lightbank from the Speed Ring. If the light is mounted on light stand, start with bottom poles, otherwise, start with any pole. Bend pole slightly towards the rear of the Lightbank to make it easier to slide the pole end out of the hole. Align the pole end with the hole axis and slide pole out using thumb pressure against Speed Ring. Gripping the pole diagonally opposite the pole you are removing will provide extra leverage. If you are using a patented CHIMERA Quick Release™ ring, simply release the locking levers to release to poles tension and then slide the poles from the mounting holes.

Folding and Storage. Leave the poles in Lightbank but remove the optional diffusion baffle and front screen. Crease the short sides of the Lightbank and flatten. Fold the Light bank in half once then roll up and slide into the storage sack. Never store a damp or wet Lightbank.

Care and Usage

Cleaning your Chimera Lightbank.

It’s easy to clean your Chimera Lightbank and extend its life. Just hand wash with cold water, a sponge and mild soap, then rinse thoroughly. Do not machine wash. To dry, assemble the Lightbank onto a Speed Ring and completely air dry.

If your front screen gets soiled, erect the Lightbank and, using a natural sponge, gently scrub the soiled areas with a mild solution of soap and water. Let air dry completely. Don’t use abrasive soaps or wash in a washing machine.

Need further assistance, please feel free to contact us.

Returns and Warranties

The Best Products in the Business Have the Best Warranties in the Business.

At Chimera, we pride ourselves on providing our customers with the lighting solutions they need, and the high quality they demand. We also provide you with the best warranty coverage in the industry.

Our Lightbanks, Speed Rings and Light Control Accessories come with a limited 5-year warranty against manufacturing defects in materials, workmanship and color stability.
If our products are not fully operational out of the box or if they fail to perform within the product’s specified length of time* from the date of purchase, return it for repair or replacement at no charge.
Our warranty doesn’t cover damage caused by accidents, improper care or use, or the natural deterioration of materials over an extended period of abnormal use.
Our Return Policy is simple, fair and sensible.

All returns must have a Return Authorization number and be accompanied by a copy of the original packing slip or invoice.
Call 888-444-1812, ext. 109 for a Return Authorization Number.
Goods returned within 30 days from date of delivery will not be subject to a restocking charge, provided they are in new condition.
Goods returned after 30 days but within 180 days are subject to a 25% restocking charge.
No goods will be accepted for return after 180 days.
Fabric and custom products can’t be returned.
*Lightbanks, Lanterns, Speed Rings, Support, and Grip – Five-Year Warranty

*Lights – #9830, Birdcage™, and Triolet™– One-Year Warranty

NOTE: Rental Houses receive a limited 1-year warranty against manufacturing defects in materials, workmanship and color stability.

I have a softbox and the reflective material is peeling back, is there any way I can send it in for repair?

It sounds like your softbox is delaminating.  If it is 5 years old or younger it is covered under warranty.

If it is older than that, unfortunately, there is nothing that can be done to repair it.

Do you sell replacement corners for light boxes, where the pole is protruding through?

Yes, We can replace the corners for you.  If you’d like to send your box in for repair I can give you an RA# to reference.

The cost is $20.00 per Lightbank to repair.